Tour payment
•To book a tour, an advance payment of 50% or 100% of the tour price is required.
•You can pay by card on our website or at our company’s sales points. 
•For cash payments, we accept Vietnamese dong and US dollars. The minimum deposit is 50% of your total tour price.

Cancellation by the guest
For cancellations more than 72 hours before departure, a 100% refund applies. Between 48 and 72 hours before departure, 50% is refunded if the tour was paid in full; a 50% deposit is non-refundable. No refund applies less than 48 hours before departure or in the event of a no-show.
•The remaining 50% is payable the day before departure or on the day of departure at the marina or departure port.

Booking a private tour
•To book a private tour, an advance payment of 50% or 100% of the price is required.
•For cancellations more than 72 hours before departure, a 100% refund applies. Between 48 and 72 hours before departure, 50% is refunded if the tour was paid in full; a 50% deposit is non-refundable. No refund applies less than 48 hours before departure or in the event of a no-show.
•The remaining 50% are paid for the day before departure or on the day of departure directly at the departure marina or port.

Cancellation by the organiser
If we cancel the tour, we will offer to reschedule for another available date. If rescheduling does not suit you, we will refund all payments made.

Operating days
We run tours daily and look forward to welcoming you on board!

Possible restrictions on sailing
• Adverse weather conditions.
• Sailing restrictions imposed by the Vietnamese authorities.
• Vietnamese public holidays — official non-working days.

Safety on board
We want every guest to enjoy a safe and comfortable trip. If a guest is heavily intoxicated at boarding and cannot stand steadily or control their behaviour, the company may refuse participation in the tour. This decision is made for the safety of that guest and the other passengers.
If boarding is refused for this reason, the tour price is non-refundable.

Transfer pickup and late arrivals
Please arrive at the agreed meeting point on time and remain contactable. If you are 5 minutes late or more, the transfer continues without you so that the other guests can reach the port on time. This rule also applies if you are absent and we cannot contact you.
If you miss the transfer, you may travel to the port by taxi or other means at your own expense and join the tour if you arrive before the boat departs. Please contact the administrator to confirm the boarding point and departure time.
If, after missing the transfer, you choose not to travel independently or fail to arrive before the boat departs, the tour price is non-refundable.

Withdrawal on the day of the tour
If a guest arrives at the meeting point or port on the day of the tour but decides not to participate for personal reasons, including feeling unwell, the tour price is non-refundable. Informing the driver, guide or administrator does not change these terms. No return transfer is provided in this case. Any onward travel must be arranged and paid for by the guest.